Will AI Startups Need to Change Direction Again? The Risk of Tech Giants Absorbing Customer-Service Features
Storage information
Bookmarks and reading positions are stored in this browser. Manage and back them up in My Reading.
Collected in Robin Shen’s Field Notes · Content type and attribution are shown above
English translation of the Chinese post originally published 2024-05-15. Translated 2026-10-31 with AI assistance. Historical figures and claims have not been updated or independently verified. 中文原文
Reading guide
Robin asks whether another group of AI startups may soon have to “change direction.” Some, for example, are building AI customer-service tools, but major companies may directly absorb most of those functions. More human customer-service staff may also need to change careers over the next year or two. This is a personal observation and conjecture from May 2024, intended to remind AI startups to think carefully about their position and sustainable differentiation.
Key points
- Question: will AI startups need to change direction as major companies absorb their features?
- Example: major companies may directly absorb AI customer-service functions.
- Human customer-service staff may need to change careers.
- Personal conjecture as of May 2024.
Full text — English translation
These articles are personal notes, book excerpts, and collected reprints. Figures and events reflect the time of the original publication, are not current information, and do not constitute investment advice.
DISCUSSION
Reader comments
What did this article make you think about? Different perspectives and constructive criticism are welcome.
Comments are public immediately. Do not include personal contact details or external links. Automated checks block suspicious solicitation, prohibited transactions and spam; they can make mistakes.
Comments load when you reach this section.
Administrator sign-in Sign out