Rethinking Workflows in the AI Era: Dozens of People May Do What Once Required Thousands

The ultimate purpose of running a business is to create value for customers. Wang Xing: “Our starting point is not watching our peers or competitors. At Meituan, we repeatedly emphasize being customer-centered. This is not an empty slogan. Ultimately, you must create value for customers. Only when customers are willing to pay you, directly or indirectly, can the company exist, create commercial value, and eventually deliver returns to shareholders. “There is so much to do on the internet today. If you can choose a particular angle and help people do something a little better through the internet or their phones, you are creating value.” #WangXingManagementDiary --- Robin: “Over the past decade and more, the internet has brought forth a proliferation of applications and services. Now the AI moment has arrived, and many new use cases will be created or existing ones changed. Services or products that once required hundreds or thousands of people to make viable may work very differently in the AI era. I expect many existing workflows to be disrupted or reinvented. A few dozen, or even ten-plus, people may be able to do what once took thousands or tens of thousands. We can reimagine many things, rethink them, and do them over again. The future still holds many possibilities.”