Entrepreneurship & Strategy

Build Products from the User’s Perspective: Disneyland

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Reprinted compilation (post tagged #得到聽書 #章魚書場; author not identified), with Robin’s closing commentary

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Collected in Robin Shen’s Field Notes · Content type and attribution are shown above

English translation of the Chinese post originally published 2024-03-16. Translated 2026-11-05 with AI assistance. Historical figures and claims have not been updated or independently verified. 中文原文

Reading guide

A reposted Dedao audiobook digest on Walt Disney’s creation of Disneyland: designing entrances, visitor flow, and first impressions from the visitor’s perspective, while envisioning a park that could keep growing. Robin concludes that products must start from the user’s perspective: if users do not buy in, the problem is yours.

Key points

  • Design products from the user’s perspective.
  • A single entrance marks the transition between reality and a dream.
  • Good products should allow continual improvement—“plussing.”
One clear path continues into the distance among several branching routes, suggesting choice and focus.
Entrepreneurship & strategyThematic illustration · AI generated

Full text — English translation

Verification notes (2026-10-28): 1. A single entrance: Walt decided that the park would have only one entrance, taking guests through Main Street first; an architectural adviser also recommended this. Sources: https://allears.net/2012/01/31/walt-and-the-promise-of-progress-city-site-design/ https://waltsfolly.com/2021/03/15/everybodys-hometown/ 2. Forced perspective is used in the park’s buildings. Source: https://www.bbc.com/travel/article/20111017-the-secret-world-of-disneyland 3. The Griffith Park carousel and “Daddy’s Day.” Source: https://www.latimes.com/travel/la-tr-d-disneyland-opening-day-20150712-story.html 4. “I wanted something alive, something that could grow, something I could keep plussing”—The Saturday Evening Post, 1956. Source: https://www.latimes.com/travel/themeparks/la-trb-disneyland-hatbox-ghost-abominable-snowman-20150504-story.html 5. Based on comparisons with these sources, statements for which no reliable source could be found have been removed, and some wording has been revised to a traceable version (six changes in total). ---- Build Products from the User’s Perspective Walt Disney’s most important project in his later years: Disneyland. After turning 50, Walt shifted his attention away from animated films and devoted himself to a new plan: building a park that the whole family could enjoy—Disneyland. Why did Walt want to build a park? It stemmed from an experience he had. He once took his two daughters to an amusement park that was dirty and run-down, with an unfriendly carousel attendant. Visitors had a poor experience. But it gave Walt an idea: he should build a park himself. In his vision, it would be completely separated from the outside world, “as if creating an atmosphere in which you cannot see the city outside.” He wanted visitors to become fully immersed in Disneyland. Walt envisioned the park as a small town, with a town hall and a railway station, and Mickey Mouse imagery inside the buildings. Walt had great hopes for Disneyland. He sincerely wanted it to be a place where visitors could dream. Even today, visiting Disney parks around the world, you can still find many designs rooted in his original ideas. For example, every Disney park has only one entrance. When crowds build up, it gets extremely congested and visitors have to stand in long lines. Many complain about the sheer number of people at the entrance. This is not a design mistake, however, but a deliberate arrangement: a single entrance gives visitors a clear sense of direction and marks the transition between reality and a dream. As visitors enter Disneyland, they pass along a corridor lined with buildings. Walt asked the architects to construct them using a technique common in film set design: “forced perspective.” The intention was to make the buildings appear slightly larger than normal, as a movie star might experience on a film set. All of this creates a dream for visitors, drawing them into Disneyland from the moment they arrive and turning them from spectators into participants in the film. In the 1930s and 1940s, Walt often took his two daughters to ride the Griffith Park carousel. He would sit on a bench, imagining how to create a place where the entire family could have fun. Walt built the first Disneyland as though he were making a film, but he hoped this “film” would never be finished. In his own words: “I wanted something alive, something that could grow, something I could keep plussing with new ideas. … I could change the park, because it was alive.” #得到聽書章魚書場 ---- Robin: “Just as Walt Disney would sometimes crouch down while designing and building the park to see it from a child’s perspective, when we build products as entrepreneurs, we must go beyond assuming how things should be. We must change perspectives and start from the user’s point of view. If users do not buy in, the problem is certainly not theirs; it is yours.” Editorial note: The story about “crouching down to look at the park” circulates in park lore but has no reliable source. The main text has been revised to use the traceable account of the Griffith Park carousel.

These articles are personal notes, book excerpts, and collected reprints. Figures and events reflect the time of the original publication, are not current information, and do not constitute investment advice.

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